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Each of the countries visited, as well as the ship’s country of registry (Bermuda), may also assert jurisdiction and impose additional reporting requirements. The stateroom directory available on your stateroom television lists a complete menu of offerings. Princess reserves the right to filter content accessed via the ship's internet services. Please note high bandwidth consuming applications such as voice over IP telephony, peer-to-peer file sharing and streaming media may be restricted on board select Princess vessels. All ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before.
Cruises
Easiest way is to leave the reservation and charge in place then get it resolved with customer service on board, Get the refund in the form of refundable OBC. I agree, their customer service personnel do not know how to handle issues. It very well could have been the worst they have ever experienced. I know that I have certainly seen a decline in Princess customer service in the last two years.
Princess Cruise Lines information: contacts, address, founders, CEO, services, and products
Royal Caribbean is latest cruise line to slash service level on ships - The Points Guy
Royal Caribbean is latest cruise line to slash service level on ships.
Posted: Fri, 03 Mar 2023 08:00:00 GMT [source]
We’re happy for parents and others to join in the fun. In fact, we offer an open house event on embarkation day for loved ones to take a peek at all the fun. For the safety and security of our young guests, we only allow adults in our centers who have children participating in the program. If the center is full, we may ask parents to come back at another time. Princess Cruises offers private shipboard ceremonies for those guests who want to honor their loved ones by resting their ashes at sea.
Experience the beautiful harmony of ancient wonders and modern metropolises
I was moved for the exact same reason and when I called (again you have to call as soon as the phone lines open) I gave them the new cabin # that I wanted and all was settled. I.e. you can't distinguish between an upgrade or meta upgrade. I looked and I booked Jan 26th, bummer I didn't know sooner.
We make it easy for you to get to know your ship, so that you can start your vacation on the right foot. With interactive deck plans and virtual tours, you’ll be able to see your ship before you board. Launderette services may be impacted to adhere to the Health and Safety protocols set by the CDC. In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. Also bring a list of the names, strengths and dosages of all medications in case refills are required. The simplest way for you to stay healthy is to frequently and thoroughly wash your hands with soap and water, especially before eating and after using the toilet.
🤐 We are allowed to vent endlessly about bad customer service, but when there is a workaround by trying to connect with GOOD customer service, those discussions get shut down and posts removed. This is both a customer service problem and a technology problem. I would say that for a big company where service is supposed to be forefront, their customer service and communications is poor. I (usually) have a suite complimentary dinner the first night. As others have been able to book a dinner at a specialty dinner pre-cruise, I have never been able to do so.
Of course then you need to know where to get a good TA... It appears you've booked directly - in which case, you're in the hook for any time and effort to contact Princess. 2Members are eligible for a higher tier level on the next cruise following completion of necessary cruises and/or cruise days.
Wi-Fi on cruise ships: What you need to know about internet use on board - The Points Guy
Wi-Fi on cruise ships: What you need to know about internet use on board.
Posted: Fri, 02 Feb 2024 08:00:00 GMT [source]
I think I spent 8 hours on hold - they are really a disaster to deal with. Whoever is the head of customer service should be ashamed. After hours support is available in the event of “en route” delays. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call.
A wide array of movies and tv programs are also available on demand to watch at your convenience. A large number of live sporting and entertainment events are available across our fleet. For more information on what might be available on your specific voyage, please feel free to contact Princess Guest Services prior to your voyage, or Guest Services once onboard. Princess offers closed-captioning whenever available from our media providers. Please be advised that some international channels do not offer this feature even though it is standard for US channels.
I would think that any company who values its customers would understand the situation and refund the money. We have been told the longer Tundra excursion has been cancelled this year due to a rock slide and construction. We have been on the shorter tour and it's ok but animals come out early morning and late night to feed, generally the tour is midday. The short tour is included but would be happy to pay extra for an extended tour. Reps answering phones, many from home, are there to sell you a cruise.
Our ships have all the amenities you need for a real vacation, one where you can recharge and reconnect with loved ones. Please be advised that filling out the Mobility Questionnaire is to ensure that our Access Office can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department. Go to the MedallionClass® app, and under your OceanProfile select the “accessibility & dietary requirements” tab. Dietary restrictions and food allergies can be added here or sent to
Or join us in one of our main dining rooms for lunch served up by a staff – from chefs to waiters – dedicated to making your dining experience something special. With Ocean® Casino you can wager on portals around the ship or play wherever you please – stateroom, poolside, spa, anywhere! Our practice mode uses virtual money so you can get to know our casino games on board when the ship’s casino is closed. Raise the stakes and even place wagers on sporting events with the Ocean® Sportsbook feature.
As balconies are a hallmark of Princess Cruises, we believe it is important to keep this peaceful space clear of smoke. Violations to this policy will result in a $250 fine for each occurrence, which will be charged to the guest’s stateroom account. Keeping with the global trend toward more restrictive smoking policies and honoring the wishes of our guests, we feel this enhances our onboard experience.
Stateroom TVs feature several categories, including a family/kids section. Movies Under the Stars offers family-friendly options throughout your cruise. Family activities include festivals, entertainment, Discovery at SEA experiences such as Stargazing, dining events and, of course, Movies Under the Stars®. Please contact us with any questions or reservations for specific childcare and family activities.
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